Policies

CHECK-IN:

Check-in time is 4:00 PM. Personal checks are not accepted less than 30 days prior to check-in.

CHECK-OUT:

Check-out time is by 10:00 AM. Return all keys to our office after preparing the unit for departure, and closing and locking unit. If you choose to check-out before our office opens at 8:00 AM, simply leave the key on the kitchen counter.

METHOD OF PAYMENT:

Standard reservations require an ADVANCE DEPOSIT of half the amount within 10 days from the date the reservation is made. If we do not receive your payment within 10 days, your reservation will be canceled. FINAL payment, is due no less than 15 days before received in office before arrival. Personal checks are accepted if received more than thirty days prior to check-in. Cash, Travelers Checks, MasterCard, Visa, and Discover are accepted.

SECURITY DEPOSIT:

All reservations require a $200 security and damage deposit. We use a credit card for this transaction, but we do not charge the amount to your account. It is an AUTHORIZATION ONLY. Providing there is no damage, check-out was on time, and all rules and regulations were followed, the $200 deposit will not be charged to you. However, if you pay this deposit with cash, a company check will be mailed to you within 14 days of your departure. Failure to comply with these rules will result in forfeiture of deposit.

CANCELLATIONS AND TRANSFERS:

Confirmed reservations are not transferable. If you must cancel your confirmed reservation, regardless of reasons (including weather, illness, or economic factors) 7 days or less, YOU WILL FORFEIT YOUR ADVANCE DEPOSIT (FULL AMOUNT). A cancellation made 7 days or more prior to arrival will be subject to a $50 cancellation fee.

CAPACITY OF ACCOMMODATIONS:

We must ask you to restrict your party to the accommodation number stated in each unit description, regardless of the beds available. We will make exceptions for infants only. Misrepresentation may result in renters being asked to vacate the property without a refund and the security deposit will be retained.

NO PETS:

NO pets of any kind are allowed on the premises. This includes pets belonging to anyone who might visit you during your stay. Misrepresentation will result in renters being asked to vacate the property immediately without a refund.

NO-SMOKING UNITS:

Some homeowners have elected to designate their property as "NO SMOKING REQUESTED". However, we cannot guarantee that no one has ever smoked in the unit. Whether the unit is smoking or non-smoking, we do ask that you respect the owner's property and have consideration for those guests who will be following you.

LINENS:

All properties will be equipped with linens, towels, and initial toilet tissue upon arrival. Additional linen can be provided for a nominal fee. We do suggest that you bring extra towels if you plan on using the amenities, such as the pool and Jacuzzis. We do NOT provide you with paper products or cleaning supplies.

HOUSEKEEPING:

We ask our guests to prepare the unit for departure by emptying the refrigerator, removing all trash and starting the dishwasher. NO cleaning supplies (such as soaps or detergents, etc.) are provided. Failure to remove all trash from the unit will result in security deposit charges.

EQUIPMENT AND FURNISHINGS:

There can be no additions to existing equipment. All condominiums are fully furnished and equipped with pots, pans, blender, toaster, microwave, dishes and flatware. You are renting a privately owned condo. It has been decorated and equipped to satisfy the particular tastes and desires of the owner. The condition of the unit and its furnishings vary according to the Homeowners select taste and style. Please do not rearrange the furniture or take any items outside, or into another condo, that are part of the interior decor.

LOCKED CLOSETS:

Many owners have their personal things locked in a closet for their convenience. These areas are absolutely not included in the rental.

ROUTINE MAINTENANCE:

From time to time, it may be necessary for us to enter the units during reasonable hours to perform minor repairs. It is not possible to call ahead and notify you in advance of these visits.

OOPS!:

If you damage anything in the unit, please notify our office immediately. Do not wait until departure. In general, leave the property the way you found it. While we realize that accidents do occur, there is a replacement or repair cost to the owner. We do not enjoy holding security deposits but may find it necessary if damage occurs and check-out procedures are not followed promptly and correctly.

PHONES, MESSAGES, AND MAIL:

All mail sent to guests will be held at the front desk awaiting guest pickup. It is important to include the property name and/or unit number in addition to the guest's name. Please check with our office periodically if you are expecting mail. If someone is trying to reach a guest by phone, we will supply that person with the switchboard number. No long distance calls should be charged directly to the property owner's phone. All long distance calls should be placed either collect, or calling card.

LATE ARRIVALS:

Running late? Don't panic. Although our office might be closed, we have security until 12 midnight.

LEFT ITEMS:

Pinnacle Inn is not responsible for any personal items left in the units. If you request us to pickup and mail any items left in the unit, you will be responsible for C.O.D. costs plus handing charges.

NO-NO's:

  • NO house parties - ABSOLUTELY!!! Pinnacle Inn property owners accept families only.
  • NO Fraternity, sorority, student, and singles groups. Misrepresentation will result in renters being asked to vacate the premises immediately without a refund.
  • NO grilling on decks or porches.
  • NO fireworks on the premises.
  • NO PETS in any of the units or on the premises.
  • NO moving of furniture.
  • NO phone calls charged to unit phone.

TYPOS:

Although every effort has been made for accuracy, Pinnacle Inn is not responsible for errors on the web site. All descriptions and rates are subject to correction or change without notice. THIS AGENCY RESERVES THE RIGHT TO ISSUE REFUND, REFUSE RENTAL OR DISCONTINUE OCCUPANCY IF, IN THE AGENT'S OPINION, TENANT IS DETRIMENTAL TO PROPERTY.