Policies

CHECK-IN:

Check-in time is 4:00 PM.

CHECK-OUT:

Check-out time is by 10:00 AM. Return all keys to our office after preparing the unit for departure, and closing and locking unit. There is a $25/hr late check out fee if not prior approval is obtained from the office. Lost key fee is $25. If you choose to check-out before our office opens at 8:00 AM, simply leave the key on the kitchen counter.

METHOD OF PAYMENT:

Standard reservations require half the amount at the time of booking. FINAL payment is due 15 days prior to arrival. MasterCard, Visa, and Discover Cards are accepted.

SECURITY DEPOSIT:

All reservations require purchase of Damage Deposit Insurance for $39 at time reservation is made. If you choose not to, please bring $1000 cash which will be collected upon check in. Providing there is no damage and check-out was on time, and all rules and regulations were followed, the deposit will refunded to you.

CANCELLATIONS AND TRANSFERS:

Confirmed reservations are not transferable. If you must cancel your confirmed reservation, regardless of reasons (including weather, illness, or economic factors) 15 days or less, YOU WILL FORFEIT YOUR ADVANCE DEPOSIT (FULL AMOUNT). A cancellation made 15 days or more prior to arrival will be subject to a $50 cancellation fee.

CAPACITY OF ACCOMMODATIONS:

We must ask you to restrict your party to the accommodation number stated in each unit description, regardless of the beds available. Misrepresentation may result in renters being asked to vacate the property without a refund and the security deposit will be retained.

PET POLICY:

NO pets of any kind are allowed, EXCEPT service animals that have been trained for a specific task. Therapy (companion) animals are NOT service animals and are not allowed on the premises. If you do have a service animals you must follow the Pet Rules and pick up after your animal. Misrepresentation will result in renters being asked to vacate the property immediately without a refund.

NON-SMOKING UNITS:

All Pinnacle Inn Units are non-smoking units. If you feel you must smoke you will need to go out on the balcony. Please be considerate and do not throw your butts on the ground. Properly dispose of your butts.

LINENS:

All properties will be equipped with linens, towels, and initial toilet tissue upon arrival. Additional linen can be provided for a nominal fee. We do suggest that you bring extra towels if you plan on using the amenities, such as the pool and Jacuzzis. We DO NOT supply pool towels. We do NOT provide you with paper products or cleaning supplies.

HOUSEKEEPING:

We ask our guests to prepare the unit for departure by emptying the refrigerator, removing all trash and starting the dishwasher. NO cleaning supplies (such as soaps or detergents, etc.) are provided. Failure to remove all trash from the unit will result in security deposit charges.

EQUIPMENT AND FURNISHINGS:

There can be no additions to existing equipment. All condominiums are fully furnished and equipped with pots, pans, blender, toaster, microwave, dishes and flatware. You are renting a privately owned condo. It has been decorated and equipped to satisfy the particular tastes and desires of the owner. The condition of the unit and its furnishings vary according to the Homeowners select taste and style. Please do not rearrange the furniture or take any items outside, or into another condo, that are part of the interior decor. Please do not remove any items from your condo and take to another condo. We understand if your family is renting multiple condos, however, please make sure that all quilts, throws, blankets, kitchen items, cookware, and utensils are returned to the proper condo.

LOCKED CLOSETS:

Many owners have their personal things locked in a closet for their convenience. These areas are absolutely not included in the rental. If doors are damaged or locks broken or removed security damages will apply.

ROUTINE MAINTENANCE:

From time to time, it may be necessary for us to enter the units during reasonable hours to perform minor repairs. It is not always possible to call ahead and notify you in advance of these visits.

DAMAGE:

If you damage anything in the unit, please notify our office immediately. Do not wait until departure. In general, leave the property the way you found it. While we realize that accidents do occur, there is a replacement or repair cost to the owner. We do not enjoy holding security deposits but may find it necessary if damage occurs and check-out procedures are not followed promptly and correctly.

PHONES, MESSAGES, AND MAIL:

All mail sent to guests will be held at the front desk awaiting guest pickup. It is important to include the property name and/or unit number in addition to the guest’s name. Please check with our office periodically if you are expecting mail. If someone is trying to reach a guest by phone, we will supply that person with the switchboard number. No long distance calls should be charged directly to the property owner’s phone. All long distance calls should be placed either collect, or calling card.

LATE ARRIVALS:

Running late? Don’t panic. Although our office might be closed, we have security until 1 am. A late check-in box is at the Security gate.

LEFT ITEMS:

Pinnacle Inn is not responsible for any personal items left in the units. If you request us to pickup and mail any items left in the unit, they will be returned to you at your expense, via credit card.

PROHIBITED:

  • NO house parties – ABSOLUTELY!!! Pinnacle Inn property owners accept families only.
  • NO grilling on decks or porches.
  • NO fireworks on the premises.
  • NO PETS in any of the units or on the premises.
  • NO moving of furniture.
  • Quiet time is 11 p.m. seven days/week.

TYPOS:

Although every effort has been made for accuracy, Pinnacle Inn is not responsible for errors on the web site. All descriptions and rates are subject to correction or change without notice.
THIS AGENCY RESERVES THE RIGHT TO ISSUE REFUND, REFUSE RENTAL OR DISCONTINUE OCCUPANCY IF, IN THE AGENT’S OPINION, TENANT IS DETRIMENTAL TO PROPERTY.